Workplace services are those services that employees need in order to do their jobs. They include computers, phones, offices, new employee set up, terminations, access to applications and anything else you can imagine.  I have seen tens of thousands of service definitions both common and unusual.

Common ones are the desktop computer variety, but even these sometimes have an unusual bent. For example, banks have different workstations for tellers than admin staff.  Other have engineering workstations that are different salespeople. Role definition becomes a pretty important aspect of a service catalog implementation.

Unusual ones were “Report chemical fire”, “Order Executive Sedan”, “Inter-factory mail”, and “File patent idea”. Patent as a service, if you will

If it was something that could be requested, it went in the catalog. Today some customers have 1,500+ service definitions in their catalogs with user bases in the 350,000 employees.

But over the years, the workplace has not stayed the same. There have been many changes in the emphasis and priority of service definitions customers prioritized or cared about. The why they decided to use a service catalog has changed through the years and continues to evolve.

Employees need an environment where they can work productively and collaboratively. That is why you invest in your workplace. And to get the most out of that investment, you want to make sure workspaces aren’t sitting empty or being used for storage. If a workspace isn’t being used optimally, it won’t be just an inconvenience for you and your employees – it could have a direct impact on the performance of your organization.

An optimized workplace should:

  • Promote employee productivity and satisfaction
  • Support collaborative and social office activities
  • Reduce workplace costs